Team inbox & CRM
One WhatsApp number. Your whole sales team. AI answers first.
A shared inbox where the AI replies first and hands over to the right person with a summary — plus an enquiry register and follow-ups you design, so no lead goes cold.
In short
VIKMO's Team inbox & CRM is a WhatsApp team inbox for Indian sales teams, with a CRM built in. The whole team works one WhatsApp number, the AI answers first and hands over to the right person with a summary, and every enquiry gets an owner and a follow-up date.
Built for you if
- every enquiry lands on the owner's personal phone
- when a salesperson leaves, the chats leave with them
- nobody knows who replied to whom
- a lead asked for a price once and never heard back
Every conversation owned, every lead followed up
A shared inbox
Needs-a-human, mine, all active and history. Take over, assign, release or hand a chat back to the AI.
Handover with a briefing
The AI summarises what the customer wants and suggests a reply. A person always decides what's sent.
The customer, at a glance
Profile, tier, recent orders, outstanding and credit, tags and past escalations beside every chat.
Replies in one tap
Team and personal quick replies, approved templates for chats older than 24 hours, and a one-tap price quote.
An enquiry register
Every enquiry with its type, source, owner and follow-up date — converted to an order with the cart already filled.
Follow-ups you design
Your own sequence of steps and gaps on WhatsApp, with email as fallback. It stops by itself when they reply or order.
Also included
- routing: assigned rep first, round-robin or least-busy
- per-rep status, away message and chat limit
- chat analytics: AI vs human, response times, per rep
- installable on reps' phones
- 8 AM follow-up reminders to each rep
Questions owners ask
Yes. The whole team works one number from the shared inbox, and every chat shows who handled it.
Only as far as you let it. Choose Cautious, Balanced or Independent — and refunds, disputes and complaints always go to a person.
No. Reps can install the inbox on their phone like an app.
Nothing leaves with them. Every conversation lives in the shared inbox under your business number, with its full history.
Free demo
See VIKMO run on your own business.
Tell us how you sell today. We'll show you VIKMO working the way your business does, and tell you which plan fits — even if it's the smallest one.
- A demo on your own businessNot a slide deck — VIKMO running with your kind of products, dealers and billing.
- An honest plan recommendationWe look at your channels, godowns and team, and suggest the plan that fits. We don’t oversell.
- Try it, then go liveA 15-day free trial on Growth and Pro. Onboarding is quoted before you sign.
Your WhatsApp, run like a sales desk.
See the shared inbox, the AI handover and follow-ups on your own number.
Or call us: +91 97670 21207