Terms of Service

Last updated: March 14, 2026

1. Introduction

These Terms of Service (“Terms”) govern the access and use of the Vikmo platform, a software service provided by CommPlug Innovations Private Limited (“Company”, “we”, “us”, or “our”). By accessing or using the Vikmo platform, you (“User”, “you”, or “your”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use the Vikmo platform.

2. Description of Service

Vikmo provides an AI-powered multichannel selling platform that enables businesses to manage product listings, inventory, orders, and customer communications across multiple platforms. The services include, but are not limited to:

Inventory and order management
Customer communication tools including WhatsApp Business messaging
Integration with third-party platforms (e.g., messaging services, e-commerce platforms, accounting software)
AI-based analytics, automation features, and conversational AI agents
Multi-channel order processing (dealer portals, counter sales, field sales)

3. Subscription and Billing

Certain features of the Vikmo platform may require a paid subscription.

Payments: By subscribing to a paid plan, users agree to pay the applicable fees as described on the Vikmo website or platform dashboard.
Billing Cycle: Fees may be billed monthly or annually and are non-refundable unless otherwise stated in Section 3(f) below.
Grace Period: In the event of non-payment, tenants will have a grace period of 15 days from the due date to settle outstanding amounts before the account is suspended. Access may be restored upon full payment of outstanding dues.
Pricing Changes: The Company reserves the right to modify pricing with reasonable notice to the User.
WhatsApp Messaging Costs: CommPlug Innovations Private Limited manages the WhatsApp Business Solution Provider (BSP) relationship on behalf of all tenants on the Vikmo platform. Tenants do not hold a direct BSP or Meta account relationship. WhatsApp conversation charges are incurred by CommPlug Innovations Private Limited through its authorised Business Solution Provider and are passed on to tenants as part of their subscription plan or as a separate usage-based charge, at rates determined by CommPlug Innovations Private Limited and communicated through the platform dashboard or pricing page. These rates may include a service margin above Meta's base conversation rates. The applicable WhatsApp billing structure will be specified in your subscription plan details.
Refund Policy: All subscription fees are non-refundable. In exceptional circumstances — such as a verified platform outage exceeding 72 consecutive hours directly caused by CommPlug Innovations Private Limited — the Company may, at its sole discretion, offer a pro-rated credit for the affected period. No refunds are issued for partial months, unused features, third-party integration failures, WhatsApp messaging charges, or any suspension or restriction of WhatsApp messaging by Meta. Requests for credits must be submitted to support@vikmo.app within 14 days of the incident.
Free Trial / Freemium: Where the Company offers a free trial or freemium tier, no payment is required during the trial period. The Company does not guarantee data persistence, uptime, or support response times during free trials. At the end of the trial period, continued access requires a paid subscription. The Company reserves the right to modify, suspend, or discontinue free trial offerings at any time without prior notice.

4. Data Ownership

Your Business Data: You retain full ownership of your business data, including orders, inventory, customer lists, message history, and any content you create or upload to the platform.
Platform Ownership: The Vikmo platform, including all software, algorithms, AI models, interfaces, branding, and design, is the exclusive property of CommPlug Innovations Private Limited.
AI-Generated Insights: Any insights, reports, recommendations, forecasts, or outputs generated by the Vikmo AI system derived from your business data remain the intellectual property of CommPlug Innovations Private Limited. You are granted a non-exclusive, non-transferable licence to view and export such insights solely for your internal business purposes during your active subscription. This licence does not confer any ownership rights over the underlying AI models, algorithms, or logic that generated such outputs.
Platform Intelligence & Aggregated Data: The Company may generate aggregated, anonymised, or statistical insights derived from platform usage data to improve the Vikmo service and provide market intelligence features. Such insights will not disclose the identity of any tenant, business, or end-customer. Where tenants voluntarily contribute structured catalog or compatibility information to shared platform datasets, the Company may make such information available in standardised form to other tenants as part of the platform's knowledge base, subject to the Shared Knowledge Network terms in Section 6.
End-Customer Data: As a tenant on the Vikmo platform, you are responsible for the data of your own end-customers (dealers, retailers, buyers). You must ensure that your use of the platform complies with applicable data protection laws in your jurisdiction, including obtaining necessary consents from your end-customers for receiving WhatsApp messages.

5. Intellectual Property & Code Ownership

All intellectual property rights related to the Vikmo platform are the exclusive property of CommPlug Innovations Private Limited. This includes, without limitation:

All source code, application logic, backend systems, frontend interfaces, APIs, and database schemas constituting the Vikmo platform.
All AI models, prompt engineering, machine learning pipelines, training configurations, and AI-generated outputs produced by the platform's systems.
All custom configurations, workflow logic, automation rules, and platform modifications — whether built internally by CommPlug or developed in response to a tenant's request or specification.
All branding, trademarks, trade names, logos, design elements, and marketing materials associated with Vikmo and CommPlug Innovations Private Limited.

No Claim by Tenants, Partners, Employees, or Contractors: No tenant, partner, employee, contractor, consultant, or third party may claim any ownership, co-ownership, or proprietary interest in any part of the Vikmo platform, its source code, codebase, application logic, or any customisation or derivative work — even if such party requested, co-funded, contributed to, or provided specifications for a particular feature or modification. Any development work performed by third parties on behalf of CommPlug Innovations Private Limited is deemed work-for-hire and vests exclusively in CommPlug Innovations Private Limited upon creation, unless a separate written agreement explicitly and unambiguously states otherwise and is signed by an authorised signatory of CommPlug Innovations Private Limited.

Licence to Use: Tenants are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Vikmo platform solely for their internal business operations during the term of their active subscription. This licence does not constitute a transfer of ownership of any kind.

Prohibited Acts: Users may not copy, reproduce, distribute, sublicense, sell, reverse engineer, decompile, disassemble, scrape platform logic, replicate platform architecture, or create derivative works from the Vikmo platform or any part thereof, without prior written permission from CommPlug Innovations Private Limited.

6. Shared Knowledge Network

Vikmo may offer tenants the option to participate in a Shared Knowledge Network designed to improve product compatibility intelligence, catalog standardisation, and aggregated market insights across the platform.

Voluntary Participation: Participation in the Shared Knowledge Network is entirely voluntary. Tenants may choose to opt in through their platform settings.
12-Month Participation Commitment: Where a tenant elects to participate, the tenant agrees to remain enrolled for a minimum period of twelve (12) months from the date of opt-in. This minimum participation period ensures the stability and integrity of the shared knowledge datasets used across the platform. The opt-in date and participation window will be clearly displayed in the tenant's platform settings.
Opt-Out After Minimum Period: After the twelve-month minimum participation period has elapsed, the tenant may opt out of contributing additional data through the platform settings.
Retention of Contributed Knowledge: Any compatibility information, catalog mappings, or structured knowledge entries already contributed prior to opt-out may continue to exist within Vikmo's aggregated, anonymised, or standardised datasets where removal would materially affect the integrity of the shared knowledge base. Individual tenant identity will not be associated with retained entries.
What Is Shared: Participation in the Shared Knowledge Network involves contributing only structured operational metadata such as product compatibility mappings, catalog attributes, and SKU-level information. Participation does not involve sharing pricing, order volumes, dealer lists, customer names, margins, financial data, or any confidential business information.
No Cross-Tenant Identification: Vikmo will never expose identifiable tenant-level data to other tenants. All shared knowledge is anonymised and standardised before being made available across the platform.

7. WhatsApp Business API Usage

When using WhatsApp messaging features through the Vikmo platform, you agree to:

Comply with Meta's WhatsApp Business Policy and WhatsApp Commerce Policy at all times.
Obtain proper opt-in consent from end-customers before sending them WhatsApp messages.
Not use the WhatsApp messaging features for spam, unauthorised marketing, or any purpose that violates WhatsApp's terms.
Maintain message quality ratings to avoid restrictions on messaging limits.
Accept that WhatsApp messaging features are subject to Meta's policies and availability, which may change without prior notice from Vikmo.

Meta Ban or Restriction — No Liability: If Meta/WhatsApp suspends, restricts, or permanently bans the tenant's WhatsApp Business Account or messaging capabilities — whether due to the tenant's violation of Meta's policies, quality rating failures, or any other reason determined solely by Meta — CommPlug Innovations Private Limited bears no liability whatsoever for the resulting loss of WhatsApp messaging functionality. No refund, credit, or compensation will be issued for any subscription fees paid during or after such restriction, as the platform and its other features remain available. The tenant is solely and entirely responsible for maintaining compliance with Meta's policies to preserve their messaging access.

Platform Response to Meta Action: Where Meta restricts or terminates WhatsApp messaging access associated with a tenant's account, CommPlug Innovations Private Limited may suspend or disable WhatsApp-related features for that tenant on the platform without prior notice. The broader Vikmo platform subscription remains active and unaffected unless the tenant chooses to cancel in accordance with the standard termination provisions.

8. AI Disclaimer

Vikmo utilises artificial intelligence to provide automation and business insights, including AI-powered WhatsApp conversational agents. AI-generated insights, recommendations, order suggestions, pricing responses, and automated message content are provided for informational and operational purposes only.

No Guarantee of Accuracy: The Company does not guarantee the accuracy, completeness, or reliability of AI-generated outputs. This includes, without limitation, AI-generated product recommendations, order quantities, pricing information communicated to dealers, inventory forecasts, and automated responses to customer queries.
Tenant Configuration Responsibility: Tenants are responsible for configuring AI agents appropriately and monitoring their interactions with end-customers. The Company is not liable for outcomes arising from misconfigured AI agents or failure to supervise AI-generated communications.
Tenant Responsibility for Communications: As a tenant, you are ultimately responsible for all messages sent to your end-customers through the platform, whether generated by AI or composed manually. If the AI agent sends an incorrect price, wrong product suggestion, or erroneous order confirmation to a dealer or retailer, the Company shall bear no liability for the commercial consequences of such error.
No Liability for AI Ordering Errors: The Company explicitly disclaims liability for any loss, claim, or dispute arising from AI-assisted ordering errors, including over-ordering, under-ordering, wrong SKU selection, or incorrect pricing communicated through AI agents.
Recommendation to Review: We strongly recommend implementing human review checkpoints for high-value transactions or any communication involving financial commitments before such messages are dispatched to end-customers.

9. Beta & Experimental Features

From time to time, the Company may provide access to experimental or beta features of the Vikmo platform, including but not limited to new AI capabilities, integrations, or analytics tools.

As-Is Basis: Beta features are provided on an “as-is” basis for testing and evaluation purposes. They may contain errors, produce unexpected outputs, or be interrupted without notice.
No Warranty: The Company makes no representations or warranties regarding the performance, reliability, or continued availability of beta features.
Modification or Discontinuation: The Company may modify, suspend, or permanently discontinue beta features at any time without prior notice and without liability to the tenant.
Feedback: Any feedback provided by tenants regarding beta features may be used by the Company to improve the platform and remains the intellectual property of CommPlug Innovations Private Limited.

10. Platform Changes

The Company reserves the right to modify, update, add, or discontinue any features or functionality of the Vikmo platform at any time as part of ongoing product development. This includes changes to integrations, AI capabilities, user interface elements, and workflow configurations.

Where a feature discontinuation materially affects a tenant's core operations, the Company will endeavour to provide reasonable advance notice through the platform or registered email. However, no liability shall accrue to the Company for any business disruption resulting from platform changes, feature modifications, or the discontinuation of features that are not covered by a separate Enterprise Agreement.

11. API Usage Terms

Access to Vikmo's APIs is subject to the following terms:

API Keys: API keys issued to tenants are confidential credentials. Tenants are solely responsible for maintaining the security of their API keys. Keys must not be shared, published, embedded in client-side code, or exposed in public repositories. Loss or compromise of API keys must be reported to support@vikmo.app immediately.
Rate Limits: The Company may enforce rate limits on API usage to ensure platform stability and fair access for all tenants. Exceeding rate limits may result in temporary throttling or suspension of API access without prior notice.
Prohibited API Use: Tenants may not use Vikmo APIs to: (a) scrape or extract data from third-party platforms in violation of those platforms' terms; (b) attempt to access data belonging to other tenants; (c) probe, scan, or test the vulnerability of Vikmo's systems; (d) circumvent authentication or security controls; or (e) build competing products or services.
API Changes: The Company reserves the right to modify, deprecate, or discontinue API endpoints with reasonable notice. For enterprise tenants, API change notices will be provided with a minimum of 30 days' advance notice where technically feasible.

12. Data Scraping & Enrichment

Where the Vikmo platform provides or enables data collection, scraping, or enrichment features:

Tenant Responsibility: You are solely responsible for ensuring that your use of any data scraping or enrichment functionality complies with all applicable laws, regulations, and the terms of service of any third-party website or platform from which data is collected.
Indemnification for Scraping Activity: You agree to indemnify, defend, and hold harmless CommPlug Innovations Private Limited from and against any claim, liability, damage, loss, or expense arising out of or in connection with your use of data collection or scraping features.
Acceptable Use Boundaries: Data collection tools provided through Vikmo must only be used to enrich your own product catalog and business operations. Use of these tools to collect personal data without consent, to violate third-party intellectual property rights, or for any unlawful purpose is strictly prohibited.
Platform Liability: The Company bears no liability for the legality or consequences of how tenants deploy these tools.

13. On-Premise Integration Software

Where CommPlug Innovations Private Limited provides on-premise connector or integration software for deployment within the tenant's local infrastructure (such as connectors for accounting software including Tally), the following terms apply:

Tenant's Network Environment: The connector operates entirely within the tenant's network environment, which is outside the control of CommPlug Innovations Private Limited. The tenant is solely responsible for providing a secure installation environment, including appropriate firewall configuration, access controls, and network segmentation.
Communication Protocol: The connector communicates with the Vikmo platform exclusively over outbound HTTPS. CommPlug Innovations Private Limited does not expose any listening ports or inbound network services through the connector, and does not remotely access the tenant's local systems, accounting data, or network infrastructure except through the connector's documented and configured functionality.
No Liability for Network or Environment Failures: CommPlug Innovations Private Limited is not liable for any data exposure, unauthorised access, or data loss arising from the tenant's network configuration, security policies, firewall settings, or the actions of third-party software or personnel within the tenant's environment.
Tenant's Responsibility for Accounting Data: The tenant acknowledges that integration with on-premise accounting systems inherently involves access to financial and transactional data. The tenant is responsible for ensuring that only authorised sync operations are configured and that appropriate backup and recovery procedures are in place for their accounting data prior to and during the use of the connector.
No Liability for Data Corruption or Loss: CommPlug Innovations Private Limited shall not be liable for any corruption, loss, or unauthorised modification of data within the tenant's accounting system, whether arising from connector malfunction, network issues, power failures, software conflicts, or any other cause. The tenant is solely responsible for maintaining regular, independent backups of their accounting data.
Authorisation of Installation: Where a tenant requests or authorises installation of connector software on a specific machine or environment, such authorisation constitutes the tenant's acceptance of the risks associated with running third-party integration software in their environment.
Liability Cap Applies: The liability cap set forth in Section 22 applies to all claims arising from the use of on-premise connector software, including but not limited to claims relating to data loss, data exposure, accounting data corruption, or connector malfunction.

14. Third-Party Integrations

Vikmo integrates with various third-party services including messaging platforms, e-commerce platforms, accounting software, and payment gateways to provide its services. The Company is not responsible for outages, downtime, changes in functionality, or policy changes of these third-party platforms. Users acknowledge that the availability and functionality of integrated services are subject to the respective third-party providers' terms and conditions.

15. Service Availability & SLA

The Company targets a platform uptime of 99.5% measured on a monthly basis, excluding scheduled maintenance windows communicated in advance. However, no uptime guarantee or Service Level Agreement (SLA) is provided under these standard Terms of Service.

No Uptime Warranty: The Company does not warrant uninterrupted or error-free access to the Vikmo platform. Downtime caused by third-party infrastructure providers (including but not limited to Google Cloud Platform, Meta WhatsApp APIs, or integrated e-commerce platforms), force majeure events, or scheduled maintenance is excluded from any uptime calculation.
Enterprise SLA: Tenants requiring formal uptime commitments, response time guarantees, or dedicated support SLAs must enter into a separate Enterprise Agreement with CommPlug Innovations Private Limited. Enterprise SLA terms supersede these standard Terms where they conflict.
Maintenance Windows: The Company will endeavour to schedule maintenance during off-peak hours and provide advance notice of planned downtime through the platform dashboard or registered email.

16. Data Processing Agreement

Tenants who process personal data of their end-customers through the Vikmo platform act as the Data Fiduciary under India's Digital Personal Data Protection Act, 2023, while CommPlug Innovations Private Limited acts as a Data Processor in relation to such end-customer data.

Standard Terms: These Terms of Service constitute the data processing arrangement between the tenant and CommPlug Innovations Private Limited for standard subscription tiers.
Enterprise DPA: Enterprise tenants requiring a formal Data Processing Agreement may request one by contacting support@vikmo.app. The enterprise DPA shall supersede the data processing provisions in these Terms where they conflict.
Tenant Obligations: Tenants remain solely responsible for obtaining all necessary consents from their end-customers for data processing and WhatsApp communications, and for complying with applicable data protection laws in their jurisdiction.

17. Disclaimer of Warranties

The Vikmo platform is provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. The Company does not warrant that the platform will be uninterrupted, error-free, or completely secure.

18. User Accounts & Acceptable Use

Users must provide accurate information and maintain the security of their credentials. Users agree not to use the platform for illegal activities, fraudulent behaviour, sending spam or unsolicited messages, or any attempt to gain unauthorised access to our systems or other tenants' data.

19. Indemnification

You agree to indemnify, defend, and hold harmless CommPlug Innovations Private Limited and its directors, officers, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, penalties, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Vikmo platform in violation of these Terms;
Your violation of any applicable law, regulation, or third-party right (including Meta's WhatsApp Business policies);
Platform-Wide Impact from WhatsApp Abuse: Any misuse of the WhatsApp messaging features — including sending spam, unsolicited messages, or content that violates Meta's policies — that results in action against CommPlug Innovations Private Limited's BSP account, platform-level messaging restrictions, or disruption to other tenants' WhatsApp services. In such cases, CommPlug Innovations Private Limited reserves the right to immediately suspend the offending tenant's account without prior notice to protect the platform and other tenants.
Your use of data scraping or enrichment features;
Your use of on-premise connector software and any consequences arising from your network environment;
Any claim by your end-customers arising from your business operations conducted through the platform.

20. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, governmental action or regulation, power failures, internet or telecommunications outages, failures of third-party infrastructure providers (including Google Cloud Platform, Meta, or WhatsApp), cyberattacks, or any other event of force majeure.

21. Account Suspension and Termination

The Company reserves the right to suspend or terminate your account if:

You violate these Terms of Service or any applicable laws.
Your use of the platform results in violations of Meta's WhatsApp policies or other third-party platform policies, including platform-wide impact on other tenants.
Non-payment of subscription fees beyond the 15-day grace period specified in Section 3.
Abusive or excessive usage that affects platform stability or other tenants' experience.

Data Export Upon Termination: Upon account termination, your business data will be made available for export for 30 days from the date of termination in standard machine-readable formats (CSV and/or JSON). After the 30-day export window, your data will be permanently and irrecoverably deleted. The Company is not responsible for data loss resulting from a tenant's failure to export data within this window.

22. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business profits or data, resulting from the use of the platform. This includes, but is not limited to, damages arising from WhatsApp message delivery failures, Meta-imposed bans or restrictions on WhatsApp messaging, AI-generated content inaccuracies, AI ordering errors, third-party platform outages, data synchronisation errors, or corruption, loss, or unauthorised modification of accounting or financial data within on-premise systems.

Liability Cap: Notwithstanding the foregoing, in no event shall CommPlug Innovations Private Limited's total cumulative liability to any tenant under or in connection with these Terms exceed the total subscription fees actually paid by that tenant to CommPlug Innovations Private Limited in the twelve (12) months immediately preceding the event giving rise to the claim. This cap applies to all claims including those arising from on-premise connector software, data loss, accounting data corruption, AI-generated errors, and WhatsApp service disruptions.

23. Fair Usage

The platform is intended for legitimate business use. The Company reserves the right to implement rate limits or usage restrictions to prevent API abuse, excessive messaging, or any activity that could degrade platform performance or violate third-party service provider policies.

24. Arbitration & Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be referred to arbitration before either party initiates court proceedings, except where urgent interim relief is required.

Arbitration shall be conducted under the Arbitration and Conciliation Act, 1996 (as amended).
The arbitration shall be conducted by a sole arbitrator appointed mutually by both parties. If the parties are unable to agree on an arbitrator within 30 days of the dispute being raised, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
Arbitration proceedings may be conducted virtually or at a mutually agreed location.
The language of arbitration shall be English.
The arbitrator's award shall be final and binding on both parties.
Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a competent court to prevent irreparable harm.

Subject to the above, these Terms shall be governed by the laws of India and any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts located in the State of Goa, India.

25. Changes to These Terms

We may update these Terms from time to time. The following applies depending on the nature of the change:

Material Changes: For material changes — including changes to liability, pricing, data processing, the scope of services, or the addition of significant new clauses — we will notify you via email to your registered email address at least 30 days before the changes take effect. Continued use of the platform after such notice period constitutes acceptance of the revised Terms. For particularly significant changes, the Company may require explicit re-acceptance via the platform interface before continued use is permitted.
Non-Material Changes: For non-material changes such as corrections, formatting updates, or clarifications that do not alter the substance of these Terms, we may update the Terms without prior notice or email notification.
Last Updated Date: The ‘Last Updated’ date at the top of this document will always reflect the most recent revision, whether material or non-material.

26. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, CommPlug Innovations Private Limited has designated a Grievance Officer to address any concerns or complaints related to these Terms or the use of the Vikmo platform.

Name: Arbaaz Sha Muzawer
Designation: Grievance Officer & Founder, CommPlug Innovations Private Limited
Email: arbaaz@vikmo.app
Response Time: We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

27. Contact Information

For any questions regarding these Terms, please contact:

Email: support@vikmo.app
Registered Address: H.NO 403/A1, Gr Floor, Lotlikar Bldg, Layamati, Davorlim, Salcete, South Goa – 403707, Goa, India
Mailing Address: 2nd Floor, Kohinoor Towers, BDA Layout 2nd Block, BTM 4th Stage, Bengaluru, Karnataka – 560076, India
Company: CommPlug Innovations Private Limited