WhatsApp ordering
VIKMO takes them for you, day and night. An AI sales agent on your own WhatsApp number reads text, voice notes and photos of handwritten lists in 7 languages, checks stock and your price, and places the order.
In short
VIKMO's WhatsApp ordering is an AI sales agent that works on your own WhatsApp Business number. It answers price and stock questions, takes orders from text, voice notes and photos, tracks and changes orders, and hands the chat to your team when a person is needed. Every order lands in VIKMO with your price and your stock, and the invoice reaches Tally or Zoho Books on its own.
The problem
A buyer sends a WhatsApp order at 11 pm: “Bhai, 50 pieces brake pad bhej do, same as last time.” By morning your team sees it, checks stock, replies with a price. The buyer has already ordered from someone who replied faster. You never feel these losses, because the orders never arrive in your system. They arrive in someone else’s.
A dealer orders at 11 pm. By morning, he has ordered from someone who answered.Sales lost to whoever answers first.
Someone copies the order from the chat into a sheet, then into Tally.Wrong items, wrong prices, and returns.
Rate? Stock? Where is my order? The same three questions, over and over.Hours a day that could go into selling.
WhatsApp is where most Indian B2B commerce actually happens today. It is open 24 hours, it is how buyers talk, and for most multi-channel sellers it is where sales leak every night.
How VIKMO fixes it
Done in seconds, in the buyer’s language, while your team sleeps. The difference from a generic chatbot is the depth of commerce VIKMO handles: stock, pricing tiers, GST, your books, dealer logic. Not just replies.
An agent that understands your business
Most WhatsApp chatbots are pattern-matching toys: you type “hi”, they reply with a menu. Buyers hate menus. VIKMO’s agent is built for real Indian distribution conversations, in Indian languages, with Indian business context.
All of this in seconds, while your ops team is asleep.
This is commerce on WhatsApp. Not a chatbot.
An AI agent that captures orders, answers enquiries, and records leads, in your buyers' language, on their schedule.
Bhai, 50 pieces of that brake pad, same as last time, and check if you have the filter also.
11:02 PM
Mil gaya! Brake Pad - Alto K10
50 pcs @ ₹145/pc = ₹7,250
Stock mein hai, 342 available
11:02 PM
Haan, done. Ship it.
11:03 PM
Invoice ready · Accounting mein sync ho gaya
11:03 PM
Works in Hindi, English, Hinglish, Tamil, Telugu, Kannada & more, your buyers talk, VIKMO understands.
AI captures the order, checks stock, confirms pricing, while your team sleeps.
AI pulls up order history, applies current pricing, creates order in seconds.
VIKMO flags the drop. Follow-up fires before they switch to a competitor.
Your dealers and customers talk how they talk. VIKMO understands.
Also available in: Telugu · Malayalam · English · Hinglish (Hindi typed in English letters)
Why the AI won't embarrass you
An AI that talks to your dealers is only useful if you can trust what it says. VIKMO’s agent is built around that.
Cautious, Balanced or Independent, decide how much the agent handles before it brings in a person.
Refunds, cancellations, disputes, complaints and account questions are handed to your team, every time.
If the agent can’t back a price, SKU or stock figure with your live data, it holds it back instead of guessing.
It hands over when a customer asks for a human, gets frustrated, repeats themselves, or when it isn’t confident.
In detail
All in the customer’s language, from your own WhatsApp number. Dealers who can see their order status stop calling to ask, and customers who are kept informed come back.
More than orders
A buyer asks: “Do you have Alto K10 brake pad? Out of stock right now? Ok, I’ll ask elsewhere.” In a normal business that enquiry is lost. Stock arrives two weeks later, nobody tells the buyer, he bought from a competitor. In VIKMO, every enquiry becomes a tracked lead.
One agent, two buyers
Dealers and end-customers both WhatsApp you, and they need different treatment. The same WhatsApp number, the same agent, different logic for each.
VIKMO is not another WhatsApp chatbot tool. It sits on top of a BSP (we partner with Interakt) and adds commerce capability. Here is the layered picture:
How VIKMO sits on the WhatsApp stack
BSPs give you the messaging. VIKMO adds the commerce brain. Both work together, neither replaces the other.
Order capture · pricing tiers · stock check · Tally sync · dealer logic · multi-channel inventory · GST invoicing · language understanding
Sends & receives WhatsApp messages via API · manages templates · handles rate limits · provides chatbot tooling. VIKMO partners with Interakt here.
Meta's WhatsApp infrastructure, the pipes your buyers' messages travel through. Enterprise-grade, encrypted, reliable.
What this means for you: if you already use a BSP for marketing messages, great, VIKMO plugs in. If you're starting fresh, we set up the BSP (Interakt) and VIKMO together. Either way, you get the full commerce stack.
Businesses like yours
Before VIKMO was sold to anyone, it ran inside Custom Elements, our founders’ own 9-year motorcycle accessories business in Bengaluru.
Before VIKMO: 30+ hours a week of manual Tally entry, and WhatsApp orders lost at 11 pm.
Read the full story300 dealers · wires, switches and lighting
Today: Orders come on WhatsApp till midnight and are typed in the next morning. Credit is checked when someone remembers.
The plan: The WhatsApp AI takes orders at any hour, dealers reorder from their own portal, and credit is checked on every order.
Mornings start with orders ready, not a chat backlog, and overdue dealers are caught before goods go out.
8,000 part numbers · 150 workshops and parts shops
Today: Mechanics send voice notes asking for parts by vehicle, and finding the right part number takes calls.
The plan: A parts finder by make, model and year, and a WhatsApp AI that understands Hinglish voice notes.
Fewer wrong parts go out, and workshops order the right part the first time.
We sit with every business, study how they sell, and agree a plan together. Each one is shown by its trade, city and size, not by name, to keep it private.
How you start
Phase 1
Phase 2
Phase 3
Every 11 pm message your team misses is money in someone else’s pocket. VIKMO captures every one, in your buyer’s language, with the right price, posted to your books.
Book a free demoLet’s show you what a full day of VIKMO looks like for your business.
VIKMO connects to your WhatsApp Business number (via Interakt). Every incoming message is read by an AI agent that understands Indian languages, checks your catalogue, applies the right pricing, confirms stock, and creates the order, in seconds. Invoices are generated and synced to Tally or Zoho Books automatically. You see every conversation and can step in anytime.
It does not guess. It hands the chat to your team with a summary of what was asked.
Yes. Every chat is in your team inbox, and your team can take over any conversation at any moment.
Yes. VIKMO requires a WhatsApp Business API (WABA) number, we help you set this up through our Interakt partnership. It does not work with the regular consumer WhatsApp app or WhatsApp Business app, because those don’t support automation at scale.
Yes. VIKMO uses Gemini 2.5 (via Vertex AI) tuned for Indian commerce conversations. It replies in 7 languages: Hindi (in Devanagari or typed in English letters as Hinglish), Marathi, Tamil, Telugu, Kannada, Malayalam and English, and switches when the customer does. Voice notes are transcribed and processed too.
When a dealer’s WhatsApp number is recognized in your system, the agent applies dealer pricing automatically. For a new or unknown number, it applies retail pricing. You can configure pricing tiers per dealer or per dealer group. Credit limits are also checked before confirming.
Yes. Order confirmed, payment received, packed, dispatched with tracking, delivered, and payment reminders once an invoice is overdue, all sent on WhatsApp in the customer’s language, so buyers stop needing to ask where their order is.
Voice notes are transcribed and processed like text. Product photos are matched to your catalogue using image recognition. If the match isn’t certain, the agent asks for clarification: “Yeh part lag raha hai X, confirm karein?”
BSPs give you WhatsApp Business API access and chatbot tools, the messaging layer. VIKMO is a commerce platform that sits on top of that layer (we partner with Interakt for it) and adds the commerce brain: live inventory, pricing tiers, Tally sync, dealer logic, multi-channel integration. If you just want WhatsApp messaging, a BSP is enough. If you want WhatsApp to capture real orders end-to-end and flow into your books, you need something like VIKMO.
Setup and catalogue import first, then testing and training the agent on your products and common phrases, then a soft launch with a few trusted dealers before everyone. We agree the timeline with you in the demo.
The WhatsApp agent is in every plan. Your price depends on the size of your business, so book a free demo and we will recommend the smallest plan that fits.
The AI pauses and chats move to your team inbox. Orders are never blocked, and you can top up at any time.
Yes. VIKMO is hosted on Google Cloud in Mumbai (asia-south1 region), uses multi-tenant architecture with row-level security, and follows Indian data protection norms. We’re recognised by MeitY and incubated at IIT Kanpur, with compliance reviewed at each stage.
Yes. WhatsApp us to set up a pilot. We’ll run VIKMO on a test WhatsApp number with your top 20 to 50 SKUs first, so you can see it work with your catalogue before going live on your main number.
Free demo
Tell us how you sell today. We'll show you VIKMO working the way your business does, and tell you which plan fits, even if it's the smallest one.
See the agent take an order from a voice note, on your kind of products, in your buyers' language, with the right price, posted to your books.
Or call us: +91 63624 26496